Who We Are
Our website address is: https://www.chilliisland.com.
What Personal Data We Collect and Why We Collect It
Comments
When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized string from your email (a hash) may be provided to the Gravatar service. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images, avoid images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
Contact Forms
Information provided in contact forms is used to respond to inquiries, provide services, and improve our offerings. We may also use this information for marketing purposes, but only with your explicit consent.
Cookies
- Comments: Option to save name, email, and website in cookies for convenience. Lasts one year.
- Login: Temporary cookie to check if the browser accepts cookies. Login cookies last two days; screen options cookies last one year. “Remember Me” extends login for two weeks.
- Article Editing: Cookie saved with post ID of the article edited. Expires after one day.
- Tracking and Advertising: We also use cookies to track user behavior, enhance website functionality, and for targeted advertising purposes. Users can manage their cookie preferences through their browser settings.
Embedded Content from Other Websites
Embedded content (videos, images, articles) behaves as if the visitor has visited the other website, which may collect data, use cookies, and track interaction.
Analytics
We use third-party analytics services to monitor and analyze use, collecting data like IP address, browser type, and operating system to understand traffic and usage patterns.
Who We Share Your Data With
- Service Providers: For payment processing, data analysis, email delivery, hosting, customer service, and marketing.
- Business Partners: To offer products, services, or promotions.
- Compliance with Laws: To comply with legal obligations, protect our rights, or respond to lawful requests.
- Other Users: If you share personal information publicly, it may be viewed by others.
How Long We Retain Your Data
Comments and metadata are retained indefinitely. User profiles (if any) are stored, and users can see, edit, or delete their personal information, except the username. Administrators can also edit this information.
What Rights You Have Over Your Data
If you have an account or have left comments, you can request an exported file of your data or request its deletion. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Contact Information
Email: [Contact Form]
Phone: +23052554785
Address: CHILLIISLAND CO. LTD, Orchard Tower, Brown Sequard Street, Postal Code: 72243, Quatre Bornes, Mauritius
BRN: C15129041
Additional Information
We collect various types of information, including personal identification (name, email, phone), usage data (IP addresses, browser type, operating system), and cookies/tracking technologies.
How We Protect Your Data
We use SSL encryption, regular security audits, and restricted access to personal information.
What Data Breach Procedures We Have in Place
In the event of a breach, we will notify affected users, contain and mitigate the breach, investigate the cause and impact, report to authorities, and implement measures to prevent future breaches.
What Third Parties We Receive Data From
We may receive data from advertising partners, analytics providers, and social media platforms, ensuring they adhere to strict data protection standards.
What Automated Decision Making and/or Profiling We Do with User Data
We may use automated decision-making and profiling to provide personalized content, improve services, and analyze user behavior.
Industry Regulatory Disclosure Requirements
We comply with applicable data protection laws and regulations.
Checkout Process
We collect information about you during the checkout process in our store.
What We Collect and Store
While you visit our site, we’ll track:
- Products you’ve viewed: Used to show you products you’ve recently viewed.
- Location, IP address, and browser type: Used for estimating taxes and shipping.
- Shipping address: Used to estimate shipping before you place an order and to send you the order.
We also use cookies to keep track of cart contents while you’re browsing our site.
When You Purchase from Us
We’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with legal obligations such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we store your name, address, email, and phone number for future orders.
We generally store information for as long as needed for the purposes collected, unless legally required to keep it. For example, order information is stored for tax and accounting purposes, including name, email, and billing and shipping addresses.
We also store comments or reviews if you choose to leave them.
Who on Our Team Has Access
Members of our team have access to the information you provide. For example, Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased, and where it should be sent.
- Customer information like your name, email address, and billing and shipping information.
Team members have access to fulfill orders, process refunds, and support you.
What We Share with Others
We share information with third parties who help us provide our orders and store services, for example, payment processing.
Payments
We accept payments through Juice. When processing payments, some data will be passed to MCB, including purchase total and billing information. See the Juice MCB Privacy Policy for more details.
